Privacy Policy

Effective Date: October 9, 2025

This Privacy Policy explains how Naddaf Wholesale ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use our mobile application and services (the "App"). By using the App, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services:

a) Information You Provide Directly

Account information: name, email address, phone number, password;
Profile details: business information, delivery address, preferences;
Messages: communications with suppliers or support;
Purchase information: order details, invoices, payment confirmations;
Support communications: feedback and inquiries.

b) Automatically Collected Information

Usage data: interactions, pages viewed, timestamps;
Device data: IP address, browser type, operating system, app version;
Location data: only if you grant permission;
Cookies and tracking technologies for analytics and functionality.

c) Information from Third Parties

We may receive information from partners such as payment processors, analytics providers, identity verification services, or publicly available sources.

2. How We Use Your Information

Provide, operate, and improve our services;
Process transactions and fulfill orders;
Communicate regarding accounts, orders, and support;
Detect fraud and ensure platform security;
Personalize user experience and recommendations;
Comply with legal obligations.

3. Sharing and Disclosure

Suppliers and partners: to fulfill orders and provide services;
Service providers: hosting, analytics, payments, messaging;
Legal authorities: when required by law or to protect rights;
Business transfers: in case of merger, acquisition, or sale.

4. Third-Party Services

We use third-party services that may collect data under their own privacy policies. We are not responsible for their practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and analyze our services. You can control tracking through your browser or device settings.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We implement reasonable safeguards to protect your data. However, no system is completely secure.

8. Your Rights (U.S. Privacy Rights)

Depending on your state of residence (including California under the CCPA/CPRA), you may have rights such as:

Access to your personal data;
Request correction of inaccurate data;
Request deletion of personal data;
Data portability;
Opt-out of sale or sharing of personal data (if applicable);
Non-discrimination for exercising your rights.

To exercise your rights, contact us using the details below. We may verify your identity before processing requests.

9. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect data from children.

10. International Data Transfers

Your information may be transferred and processed outside of your state or country, including the United States, with appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the App after updates constitutes acceptance.

12. Contact Us

Naddaf Wholesale